(2018) Leveraging Operational Systems to Manage Client Risk and Improve Business Growth
Seth is currently the Head of Client Risk for Publicis.Sapient. He has played a key role in building the back-end operations and infrastructure to support the agency’s tremendous growth. In this session, he shares best practices to help agency CEOs more proactively identify operational issues that can threaten client tenure and profitability. The goal is to put systems in place that more automatically uncover challenges that can threaten your client relationships. In fact, regardless of size, scale, or organization complexity, you can use simple education, workflow and dashboard analytics to improve how you address client performance threats. You will learn how to put simple systems in place to identify and prevent these critical issues – providing your teams with the insight they need to ensure all client relationships are strong and profitable.